Refund & Exchange Policy

• Customers can request to cancel an order within 12 hours of placing it.
• Cancellation requests should be submitted via email or WhatsApp within this 12‑hour period.
• Orders cannot be cancelled once they have been dispatched.
• If approved within the specified time, the cancellation process will be handled accordingly.
• Alternatively, customers may contact +91 9217994946 for order cancellation requests.

• For prepaid orders, no refunds will be issued after order confirmation.
• If a customer selects the wrong product, model, or variant:
• No refund will be processed.
• Exchange or replacement with another product is available.
• Customer must cover shipping and handling charges.
• If we cannot fulfill the order:
• Store credit, reward points, or alternative offers will be provided.
• Direct cash refunds are not available.

• COD orders can be returned within 24 hours of delivery.
• Refunds (if eligible) will be processed after deducting COD charges, logistics fees, and a flat ₹79 shipping handling fee.
• Valid proof (detailed below) is required to start any return or replacement process.

• Requests must be submitted:
• Within 24 hours for COD delivered orders
• Within 3 days for standard exchange/replacement requests
• To process a return or replacement, customers must email:
• Order details
• Product images
• Clear unboxing video (mandatory)

• Unboxing video is required for claims related to:
• Damaged product
• Incorrect item received
• Missing accessories
• The video must:
• Begin before opening the package
• Display the sealed package clearly
• Highlight the issue in detail
• No claims will be accepted without proper video evidence, regardless of circumstances.

• For damaged, defective, or wrong products received:
• Replacement begins only after unboxing video verification.
• Approved cases will be processed within 4–5 working days.
• We use secure packaging, but transit damage may occur. Valid proof ensures our support.

• Exchange requests must be submitted within 3 days of delivery.
• After approval:
• Reverse pickup arranged within 1–2 working days.
• Replacement dispatched within 3–5 working days post-pickup and inspection.

• Returned products must be:
• Unused and in original condition
• With original packaging intact
• Accompanied by invoice/bill
• Key conditions:
• Pickup attempted only once.
• If pickup fails due to customer absence:
• Customer must self-ship, OR
• Pay extra charges for rescheduling pickup

• No refunds for delivered orders.
• Store credit provided for eligible returns instead.
• Store Credit Terms:
• Issued post product inspection
• Valid 12 months from issuance
• Usable for future purchases
• Exceptional refund cases:
• Processed within 4–5 working days after verification
• Credited to original payment method or bank account

• After delivery:
• No cash refunds available
• Store credit or replacement only
• We state clearly: “No refunds for delivered orders. Store credit offered for returns in original condition, valid for 12 months.”

These cases are not eligible:

• Customer‑selected wrong product
• Missing unboxing video proof
• Late requests beyond timeframe
• Products from:
• SALE promotions
• BUY 1 GET 1 offers
• Store credit purchases
• Minor image‑product variations
• Customer‑damaged/used/tampered items
• Products priced ₹599 or below

• Orders cannot be modified once shipped.
• Post‑delivery exchange available per policy terms.

• Website product images are representative only.
• Minor color, design, or finish variations possible.
• These do not qualify for returns or refunds.

• Support Hours: 10:00 AM – 5:00 PM (Working Days)
• Email: help@rapidcharge.pro
• Customer Support: +91 9217994946
• WhatsApp support available during working hours

By placing an order on our website, you agree to all terms in this policy. Please read carefully before purchase to prevent any inconvenience.